We define as Personal Information (or “your information”) in the following manner: Any information that you provide to us about yourself while using the service that could help someone else identify you as an individual entity. This may include information such as your name, phone number, location, IP address, system locale and preferences, picture, public key information, etc.
We define the following subdomain of the Website app.edgehood.com as “Application”.
We define as “Products” any downloadable or electronically available Software products owned by Openhood SARL.
Collected Personal Information
Here is a summary of the Personal Information we collect for each service. Where possible we do our best to provide services in an optional fashion, so that the purpose for which your are providing information is clear. We refrain from any subsequent processing of your data that is incompatible with that purpose. For example you may use this website and not sign up to the Application.
We may collect information about your usage of the Site, such as which page you visited, how long you stayed on the Site, etc. This information is required for us to know which content is most important for our users and generally improve the user experience on the Site.
When you signup to the newsletter or We collect your name, email and IP address as part of the newsletter signup process. This information is required to be able to get in touch with you and for security purposes such as spam and abuse detection.
On the Application we may collect personal information such as your name, email, profile picture, your IP address, which groups you belong to, and information about your usage.
Customer and support data
By starting a free trial, or contacting sales or support directly using a contact form, via email or online chat, we collect personal information such as your name, email, the organization your are affiliated with, and the kind of product you use or interested in. This information is required to provide you with the service and respond to support or sales inquiries.
Payment and billing data
We collect personal information such as your email, name, address, VAT information, preferred payment channel, etc. when you purchase a subscription or service with Openhood SARL.
We do not have direct access to your credit card or debit card information. This information is collected and processed securely directly by the third party payment processing services involved such as our payment gateway and your bank.
Cookies and Tracking
- Sessions, e.g. to provide you with the functionality that keeps you logged in or to make sure your preferences are carried forward.
We use Plausible to collect information about your usage of the Site. This service uses no cookies and is fully compliant with GDPR, CCPA and PECR. Made and hosted in the EU.
CDN / Security session cookie
Payment and billing session cookie
Our use of your personal information
We may use your personal information only for one or more of the following purposes:
To give you access to the Products or Service. For example, if you register to the Application we may send you a link by email to activate your account. For example if you subscribe we will send you an email with instructions on how to get started.
To notify you about any activity within the Service. For example if you are using the Application and if another user shares a project with you, we may send you an email notification.
To provide you with support. For example, if you leave your personal information by email, we may contact you back to help you solve your issues or answer your questions.
To promote our services. For example, if we think you might benefit from using another Products or Service we offer, or if we think an information about a change in the current Service is relevant for you, we may contact you to tell you about it.
To bill and collect money owed to us. This includes communications with regards to invoices, receipts, payment statuses and processing issues.
Disclosure of personal information
We may disclose your Personal Information for one or more of the following purposes:
To provide you with the Service. For example, if you register on the Application other people in the same workspace will be able to see the name you used to register and will be able to share information with you.
To meet legal requirements. In the event we are to comply with court orders and valid subpoenas or to defend a court, arbitration, or similar proceeding.
To provide information to representatives and advisors. These include engineers, attorneys and accountants, who help us comply with legal, accounting, or security requirements.
3rd Party Access
We will not sell, rent or loan any personal information to any third party. The following third parties may have access to your personal data under certain conditions.
Our company is registered in the Grand Duchy of Luxembourg. We are therefore subject to Luxembourg and Europe legislative texts on data protection and privacy.
Our organization relies on services (such as hosting, newsletters) provided by companies registered in the USA. They are obliged to provide access to notices pursuant to judicial, regulatory or other governmental orders or requests valid in USA.
Subscription and payment gateway providers
Deleting, editing and accessing your personal information
You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
You can stop receiving Application notification emails by deleting your account. You can delete your account inside the application or by sending us an email at: [email protected]
We can also edit/delete/get access to any personal information that we hold within 60 days of any request you make by contacting us: [email protected]
Right to be forgotten
We are committed to delete personal information when the retention of data concerning you is no longer justified and we have no legitimate reason (e.g. legal obligations at the accounting level) that justifies the retention of your data. For example terminated customer accounts, or newsletter subscriptions that are inactive, will be deleted after 48 months.
We fully support your rights for data portability. In that respect you can export all your data from the Application.
Due to the nature of the service we work hard to prevent unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt access to all of our services using SSL. We ensure encryption of communication not only between you and our servers but also internally between parts of our application.
- We regularly review our information collection, storage and processing practices, to guard against unauthorized access to systems. We use intrusion detection systems to monitor our network.
- We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
- We make sure all of our service providers implement industries standards and compliance instruments such as ISO27001, PCI-DSS, SOC 2.
Date of Last Update